West Chester Hoops Refund Policy

1. Non-Refundable Registration Fees
All registration fees for West Chester Hoops programs are non-refundable.

Refunds, if any, are not guaranteed and may only be considered on a case-by-case basis at the sole discretion of the West Chester Hoops Directors. Any request for an exception must be submitted prior to the evaluation process.

No refunds will be issued once evaluations have taken place, teams have been formed, or jerseys and other materials have been ordered, regardless of participation level.

All service and processing fees are non-refundable under all circumstances.

Friend Requests
Friend requests are not guaranteed and are considered only when possible. Failure to honor a friend request is not grounds for a refund, credit, team change, or any exception to this policy.

2. Administrative Fees (If an Exception Is Approved)
If a refund exception is approved, a $50 non-refundable administrative fee will be deducted from the total registration fee to cover fixed administrative, processing, and accounting costs.

3. Medical Exceptions
Refund requests due to documented medical issues or injuries must include appropriate medical documentation.

If approved by the Directors, a refund will be issued minus a $25 non-refundable administrative fee.

4. Refund Request Procedure
All refund requests must:

• Be submitted in writing
• Be sent via email to [email protected]
• Include a detailed explanation and any required supporting documentation

Verbal requests will not be accepted or considered.

5. Policy Changes
West Chester Hoops reserves the right to amend or update this Refund Policy at any time at the discretion of the Board of Directors. Any changes will apply prospectively.

6. Chargebacks and Payment Disputes
West Chester Hoops maintains a formal refund review process. By registering, participants agree not to initiate a chargeback or payment dispute for any completed registration.

Any chargeback will be disputed. Initiating a chargeback may result in suspension or disqualification from current or future West Chester Hoops programs. Any fees or costs incurred by West Chester Hoops as a result of a chargeback may be assessed to the registrant to the extent permitted by law.

Acknowledgment
By registering for a West Chester Hoops program, the registrant acknowledges that they have read, understand, and agree to this Refund Policy.