West Chester Hoops Refund Policy

1. Non-Refundable Registration Fees:
All registration fees for West Chester Hoops programs are non-refundable. Exceptions may be considered on a case-by-case basis, pending the approval of the Directors and only if requested prior to the evaluation process. Refunds will not be granted once evaluations have taken place, teams have been formed, and jerseys have been ordered. Service fees  are non-refundable. 

2. Administrative Fees:
If a refund exception is approved, a non-refundable administrative fee of $50 will be deducted from the registration fee to cover fixed administrative and accounting costs.

3. Medical Exceptions:
If a refund is requested due to a medical issue or injury, appropriate medical documentation must be provided. If approved, the refund will be issued minus a $25 administrative fee.

4. Refund Request Procedure:
All refund requests must be submitted in writing via email to the Directors at [[email protected]](mailto:[email protected]). The request must include a detailed explanation of the reason for the refund.

Policy Changes:
West Chester Hoops reserves the right to amend this refund policy at any time at the discretion of the Board of Directors.

Chargebacks:
West Chester Hoops has established a process to handle refund requests. As such, we will dispute all chargebacks for completed registrations.